Frequently Asked Questions

Contact

We can be reached from 8am to 9pm every day of the week at:

775-626-7379

or by e-mail:

info@

sierrafamilyjumpers.com

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• What areas do you serve?
•   We have a large service area that encompasses all of Reno, Sparks, Spanish Springs, Washoe Valley, Cold Springs, North Valleys, Fernley, and most of Carson City.  All of the cities listed above include free delivery, if you are in an outlying area, a nominal delivery charge may be applied.

• Are you insured?
•    Yes, though we never anticipate any problems, Sierra Family Jumpers carries a liability insurance policy to protect against any unforeseen circumstances.

• What do I need to do to reserve a Jumper with your company?
•     Just pick out the one you want from our website and give us a call at 775-626-7379.  We accept reservations anywhere from months in advance to the day before your event, however, the earlier you reserve, the better your chances of getting the Jumper you want.
•    We also do same day reservations depending on Jumper and driver availability.  If you need a same day reservation, call us as early as possible to book your Jumper.

• What are your normal drop off and pickup times?
•    We can deliver and pickup your Jumper any time you want.  We usually set up two hour windows before and after your party for our driver to set up and remove the Jumper.  Our driver will give you a call approximately 15 - 30 minutes before arrival to confirm delivery.

• What is the latest pickup I can schedule for my Jumper?
•   The latest window we schedule for pickup is after 9pm.  This means that the driver will come sometime between 9pm and 11pm depending on their route.
•    For parties occurring in a secure location that will extend past that time, we offer an overnight service for an additional $25.  This means we pickup your Jumper the following morning between 8am and 10am.

• Do you offer discounts for multiple day Jumper rentals?
•   Yes, we usually charge half of the daily rental rate for subsequent days.  Please give us a call for specific pricing on your Jumpers. 

• Do you deliver to parks?
•    Yes, we meet the insurance requirements and deliver to most city, county, and community parks.
•     When reserving a Jumper at a park, you may need to rent a generator if no power is available.  We rent generators for $50 per day, and that price includes the gas necessary to run the Jumper for up to 6 hours.  Please contact us to discuss your specific party needs.

• How much room do I need for my Jumper?
•     We have the actual unit dimensions listed on our website under each Jumper.  In addition to that space, we recommend an additional 2 feet by 2 feet for the Jumper to fit comfortably and safely.

• How do I pay for my rental?
•      We accept cash on delivery or, if you prefer, you may pay with Visa, MasterCard, or Discover over the phone.  If you pay cash, our driver will collect the payment from you in the morning when he sets up your Jumper.
•       If your reservation is for a park, we require credit card deposit of at least $25 at the time of the reservation.  This deposit is non-refundable and will be deducted from your outstanding balance.
•      We're sorry, but we DO NOT accept personal checks.

• What if there is poor weather on my party date?
•       In the event of inclement weather, we will call you the morning of your party and give you the option of keeping, re-scheduling, or canceling your Jumper.

• What do I need to remember on the day of the party?
•       Our drivers collect payment in the morning and don't always have change for large bills.  Please have exact change for your driver whenever possible.
•       Please don't allow anything sticky like food, drinks, gum, candy, silly string, etc. in the Jumper.
•       If your jumper is going to be in a back yard, please be sure to have a clear walkway of at least 3.5 feet for the driver to cart the jumper through.
•       Please have the area where you want the Jumper set up free from clutter and any dog poop removed.
•       It's a party, so have fun!

• What if my question was not on this page?
•       Feel free to give us a call anytime.  We would love to speak with you and answer your questions over the phone.  Our number is 775-626-7379 and we answer it from 8am to 9pm everyday of the week.  If we happen to be on the other line and you have to leave a message, we will call you back as soon as possible.